WHAT WASN'T WORKING

The cost of “good enough.”

Jessica has used nearly every conveyancing software on the market — Unity, Lawyer Done Deal, Realty Web, Conveyor, Closer. She gave each one at least a year. None of them stuck.
Unity was the biggest frustration. The workflow felt haphazard: jumping from section A to section Z to section C just to input data from a single agreement. The support was slow. The cost kept climbing. And when she needed training, there was none.
“I was never properly trained on Unity. It was one of those things of ‘here you go, try and figure it out.’ And I’m here by myself, so it’s not as though I have another clerk who’s used Unity in the past.”— Jessica
The breaking point wasn’t a single feature. It was the cost-to-benefit math. The price kept going up. The service didn’t keep pace. Jessica posted on a Facebook group for real estate legal professionals: We’re thinking of switching. Tell me your pros and cons.
That’s where she found Quintalink.

THE SWITCH

From Facebook post to open files in one week

Jessica connected with Stephanie Rose at Quintalink. Within a day or two, the software was set up. Within a week, she was opening files and training her lawyer on the platform.That speed mattered. She switched in the middle of summer — peak season — with 30 to 40 active files. She didn’t have time for a drawn-out onboarding process.
“It was a bombardment of support right at the beginning that it was just impossible to say no. I needed documents changed, and I got them changed instantly. By the time you’re off the phone, you'll have your amended document.”— Jessica
When something went wrong — a signature line not coming through, a statement pulling incorrectly — she called. Two rings. A real person who understood the platform, who could remote in and fix it while she was still on the line.
“You talk to a person who knows what you want, knows the system, and can remote in, see exactly what the problem is and resolve it right while you’re on the phone call with them.”— Jessica

THE OUTCOME

Less stress, more time, and the paper spreadsheet is gone

The most visible change is the paper spreadsheet, the one with the colour-coded highlights, the handwritten deal tracking, and the manual capacity planning. It’s gone. Quintalink’s dashboard replaced it entirely.
Every deal shows a completion percentage. Jessica can see at a glance which files need attention, which closings are next week, and whether she’s at capacity. No more opening every file individually to figure out where things stand.
But the real change shows up in how the work feels:
Time reclaimed. Jessica consistently leaves at 4:30–5:00 PM instead of 6:00 PM. That’s five-plus hours back every week.
Work from anywhere. She accesses Quintalink from her phone. On Sunday nights, she knocks discharge requests off her Monday list from the couch.
Faster onboarding. Summer students are recording discharges and completing reporting packages within their first week. One walkthrough, one follow-up question, and they’re working independently by day three.
No price surprises. The price has stayed the same since day one. Features have increased. The cost hasn’t.
“Sunday night is my sit down and see what I can tackle in my inbox… I can go on my phone, grab the discharge, and send it off. It reduces my Monday scary list.”— Jessica